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A national insurer automated claims triage and damage assessment while routing judgment calls to expert adjusters.
Client background
Northwind InsuranceA national insurer automated claims triage and damage assessment while routing judgment calls to expert adjusters.
Manual claims review delayed settlements and produced inconsistent decisions across regions, straining both adjusters and policyholder trust.
Computer Vision estimated damage from submitted photos, agents extracted claim documents, and the Expert Network adjudicated low-confidence cases.
Straight-through processing handled routine claims within policy, while adjusters focused on complex cases surfaced with full context. Evaluation gates and live monitors kept leakage in check.
Measured outcomes from the deployment. Figures are illustrative mock data.
“Claims that need judgment reach an expert in minutes, not days.”
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